Shipping policy

Domestic Shipping. Unless otherwise noted, we will ship your order via UPS or USPS (We will try to honor your chosen carrier, but reserve the right to change at our discretion). CONUS USPS shipping is normally a flat $9.95, but if your items require more than one box or heavy or oversize boxes, additional shipping may be required. 

Alaska and Hawaii. -  Nadine Branch will cover shipping up to one USPS large flat rate box to Alaska and Hawaii. Any additional FRB boxes are needed or if we need to ship in a large oversized (by weight) box, actual shipping rates will need to be applied and we may need to contact you before your order is completed.

If you would like your order insured, we do offer that as an option when you check out. We do encourage insurance, but you do not wish or choose to have your package insured, that is your prerogative but you are also accepting the risk. 

Any items that are considered ORM-D (flammable, certain chemicals etc.), cannot by law be shipped air and must go ground UPS ground shipping.

Express (overnight) services are also available, but fees will vary a lot based on weight and distance, so we cannot standardize those as an option on the site. Please contact us for a quote on any orders that you would like sent overnight.

International Shipping. We are currently not shipping Internationally. Join our email list for announcements as to when it will become available.

Shipping Returns

If a package is returned to Nadine Branch due to an incorrect shipping address provided by a customer, or due to a failure to clear customs, the customer will be responsible for any additional shipping costs or the return shipping cost as well redelivery cost. We apologize but we cannot be responsible for packages delivered incorrectly or returned due to incorrect shipping information or failure to clear or pay customs fees or VAT. The post office and couriers do not refund delivery charges for wrong addresses or for customs issues, so please check your ship-to address and contact info carefully.

Parts 

All parts and products come to us from the manufacturer on a pre-packaged basis only. That means that we do not have, nor carry extra parts or products (other than the occasional special purchases that will be listed on the site.) Manufacturers DO NOT provide us with extra parts for their product. (Please be careful and read the provided instructions!), 

We will be happy to take care of and replace any parts or product that we consider to be defective for up to 30 days from the date of purchase.  All warranties are on a case-by-case basis. Please email a photo of the defective part or product to info@nadinebranch.com. After 30 days from the date of purchase, you will be exempted from any warranty consideration.

Please be aware we cannot be responsible for any parts that are damaged during assembly, by your customer, or where you purchased the product from another vendor or individual. 

But (although rare), we realize that every once in a while a piece can be missing or a wrong piece can be inserted from the factory. If this happens, please contact us as soon as you are aware of the issue (this should be within 7 days of the date of original purchase). And we will be more than happy to take care of any problems for you. Any products sent internationally will need to pay for shipping. For any other item that was errantly omitted from your order, you must notify us within 7 days of receipt of your order. Please make sure to inspect your order upon arrival!